Terms of use & purchase

1. Who we are

The website exelixisnet.gr belongs to the business:

• Κ. ΠΑΠΑΛΥΜΠΕΡΗΣ ΚΑΙ ΣΙΑ Ε.Ε. - EXELIXISNET
• Address: Papaflessa 17, Patras 262 22, Greece
• Phone: 261 500 2000
• Email: info@exelixisnet.gr
• Customer service hours: Monday – Friday 09:00 – 17:00 (Greek time)
• VAT no.: 801377614 · Tax office: Α ΠΑΤΡΩΝ
• GEMI reg. no.: 155514616000

Customer service is available at the details above, on the Contact page and in the website’s live chat.

2. Scope

These terms apply to the use of the website and to every purchase of Exelixisnet services or products paid through it. Each engagement is also governed by the written quote or agreement we have sent you. If something in the quote differs from these terms, the quote prevails.

3. Prices

• Prices are in euros (€). For private individuals they include VAT. For businesses, we state each time whether “+ VAT” applies.
• The amount shown in the payment link is the final amount you will be charged.
• A legal tax document (receipt or invoice) is issued for every payment and sent to you electronically.

4. Payment methods

• By card via viva.com: we send you a payment link by email, SMS or Viber. Payment is made in the secure environment of viva.com with a Visa, Mastercard or Maestro debit, credit or prepaid card, as well as with Apple Pay or Google Pay where available.
• By bank transfer, to the account stated in the quote or invoice.
• At our office in Patras, by card or in cash, within the limits of the law.

Your card details do not pass through our server. More in the Privacy & data security policy.

5. Delivery methods

• On-site services (network, phone system, alarm and camera installations, electrical work): carried out by our technical team in Patras and Western Greece, and in other areas by arrangement. The date is agreed with you.
• Cloud services and subscriptions (cloud phone systems, VoIP, hosting, cloud storage, apps): activated electronically, usually within 1–2 working days of payment. Your access details are sent by email.
• Remote support: provided through the Exelixisnet IT Support app, at a time agreed with you.
• Software and digital licences: delivered electronically (download, activation code or user account) by email.
• Equipment (routers, phones, cameras, cash registers etc.): delivered installed by us, collected from our office or shipped by courier anywhere in Greece, usually within 1–4 working days. Any shipping cost is stated in the quote.

If there is a delay, we will inform you immediately. If delivery does not take place within the agreed time, you can cancel the order and get the full amount back.

6. Cancellation and withdrawal

For consumers (private individuals)

If the contract was concluded at a distance (e.g. by email, phone or payment link), you have the right to withdraw within 14 days without giving any reason, under Greek consumer protection law 2251/1994. The 14 days run from the conclusion of the contract for services and from receipt for products.

To withdraw, simply tell us by email at info@exelixisnet.gr or by phone, stating your full name and the payment code or date.

The right of withdrawal does not apply, or is limited, when:

• the service has been fully performed after you expressly asked for it to start before the 14 days expired. If it has been partly performed, you pay only for the part already provided.
• the equipment has been made or configured specifically for you (e.g. a programmed phone system, cut-to-length cables).
• the digital content or software licence has already been delivered and activated with your consent.
• sealed software has been unsealed after delivery.

For businesses

You can cancel an order before work on it starts and get the full amount back, minus the cost of materials already ordered specifically for you. After work has started, the terms of the quote apply.

Subscriptions

You can stop monthly or annual subscriptions whenever you like, by email or phone. The cancellation takes effect at the end of the period you have already paid for, with no further charge.

7. Returns and refunds

• Product returns: the product is returned undamaged, in its packaging and with all accessories, to our office or by courier. You bear the return cost, unless the product is defective or we sent you the wrong product.
• Refunds: we refund the amount at the latest within 14 days of your withdrawal or cancellation notice, using the same method you paid with. For card payments, the refund goes back to the same card via viva.com, at no cost to you. For products, we may first wait to receive them back.
• Defective products: the 2-year legal guarantee and the manufacturer’s warranty apply. We arrange repair or replacement, or refund the money when this is not possible.
• Wrong or double charge: contact us and we will immediately refund any amount charged by mistake.

8. Customer service and complaints

For any question, problem or complaint, contact us by phone at 261 500 2000, by email at info@exelixisnet.gr or from the Contact page, Monday – Friday 09:00 – 17:00 (Greek time). We reply within one working day at the latest.

If you are not satisfied, as a consumer you can contact the Consumer Ombudsman or the Consumer Line 1520 of the General Secretariat of Commerce and Consumer Protection.

9. Use of the website

We take care that the information on the website is accurate and up to date. Service descriptions are for information. The exact features and price of each engagement are set out in the quote. The texts, images and logos of the website belong to Exelixisnet or their respective owners and may not be reproduced without permission.

10. Personal data

How we process and protect your data is described in the Privacy & data security policy.

11. Governing law

These terms are governed by Greek law. The courts of Patras have jurisdiction over any dispute, without prejudice to the rights the law gives you as a consumer.

12. Changes

We may update these terms. Each purchase is governed by the terms in force at the time of payment.